The unit has been thoroughly cleaned and sanitized. Supplies have been replenished in anticipation of your arrival. It should be spotless with everything in good working order. If something has been inadvertently overlooked, please report it to the Front Desk as soon as possible after check-in so that it can be corrected quickly. Furthermore, mentioning items requiring attention at checkout is helpful and will benefit the next villa occupants, and you, in the long run. Treating your villa like your home is something we expect and hope you will respect. Not doing so will be costly for all. Of particular concern is failure to remove golf shoes and ski boots before walking on the wooden decks and through the Villa.
All Mountainside Villas are designated non-smoking AND we have a strict no pet policy.
We DO NOT supply hair shampoo & conditioner, body lotion or fabric softener for laundry items
Please do not take towels, cushions, linens, dishes or other furnishings outside your Villa. Towels for swimming at the Recreation Centre can be obtained at the change room entrances. Please place used towels in receptacles provided. If you go swimming at the Fairmont Hot Springs mineral pools do not take towels from the villa, they do not always return with you. In order to reduce upholstery cleaning costs, please do not sit on the furniture while wet or wearing suntan lotion.
Additional Items to Rent or Borrow
The following articles are available for use in your villa while vacationing at Mountainside. Note: depending upon the item desired, either a deposit will be requested or a rental charge will apply. Quantities are limited. Arrangements can be made at the Recreation Centre Front Desk.
*Some items may not be available during the pandemic.
- *Roasters Air Conditioners Raised toilet seat
- *Pizza pans All-terrain strollers Bathtub safety rail
- *Pancake griddles Foam mattresses Deck chairs
- *Blenders Highchairs Humidifiers
- *Crock pots Playpens Honeywell Enviro-air
- Muffin tins Child safety gate *Popcorn poppers
- Rolling pins Booster seats
Check with the Front Desk in the event you would like to borrow something not listed, as occasionally, miscellaneous items may be on hand. Should any items come to mind that you would like added to the list, please drop a note in our Suggestion Box at the Recreation Centre for consideration.
You will find instruction manuals in a kitchen drawer for many of the unit appliances. Please read them or inquire at the Front Desk if you are unfamiliar with the operation of a particular appliance. If something does not work, please do not try to fix it yourself as we have a full-time maintenance team on staff to assist you.
FIREPLACE AND WOOD
A complimentary bundle of firewood has been provided for your enjoyment, except in the summer months. You will find the Fireplace Lighting Instructions on the fireplace mantel. Additional firewood bundles may be purchased at the Recreation Centre Front Desk.
Our valued housekeeping team works to ensure the cleanliness of your villa. All employees are trained to ensure that the high standards Mountainside Owners have come to expect are maintained in an efficient manner. The team works diligently and conscientiously within a very limited time frame. A little bit of help on your part will go a long way and is much appreciated. We politely request that you assist in the following:
Your sofa bed has not been made up. Bed linens are stored in the front hall closet. Unfortunately, the beds are neither designed nor constructed to accommodate sheets and blankets when folded. Leaving these on the sofa mattress while in a folded position damages the mechanism, making it very difficult to open and close. It would be greatly appreciated if, before folding the bed away, it is stripped.
Upon your departure, it is requested that you put your dirty dishes in the dishwasher and turn it on. The cleaning staff will put them away. We request that the plastic items, including plastic handled stay-sharp knives, pots and frying pans, be washed by hand. Plastic items may melt in the dishwasher, and the pots and pans do not clean properly without hand-eye attention. S.O.S pads have been provided to assist with the pots and frying pans. Please do not use these pads on Teflon coated surfaces.
If the oven is soiled, please turn on the self-clean feature after its last use.
Garbage & Recycling
All garbage bagged or otherwise, should be taken out on a regular basis to the bins outside of clusters C-E-F-G-J-L-P-R-W.
Also, please take your garbage and recycling to a bin provided when checking out of your unit.
Please do not turn off your fridge before leaving.
Animals are not allowed in the Villas or anywhere on the grounds, including anywhere on the golf course. Boarding kennels are located in Cranbrook, Invermere and Windermere. We will be happy to provide you with the information necessary to make advance reservations. As many people are allergic to animal hair, dander, etc., the “NO PETS” policy is strictly enforced. An additional cleaning charge will be levied if anyone is found in violation of this policy to cover the cost of extra cleaning and fumigation and the animal will have to be removed.
CHECK OUT TIME
Check out time is 10:00 am at the latest. Our cleaning staff requires the 6 hours prior to the 4 p.m. check-in to ensure the villa is clean, sanitized and ready for the next occupant. We are grateful for your essential cooperation and understanding. Please remember to return your keys to the Front Desk when checking out.
EARLY CHECK OUT
There is a key drop off box located in the front doors of the Recreation Centre.
Coin operated phone booths are located in front of clusters “C”, “M”, “S” and “W”. In addition, a house phone is available at the Front Desk for local calls only (Fairmont Hot Springs, Windermere, Invermere, Radium Hot Springs, and Edgewater).
For your convenience, a FAX machine is located in the Administration Office. We will transmit and receive faxes on your behalf. Although the following prices are subject to change, the cost to receive a fax is $1.00 per page and the cost to send a fax is $1.15 per page, within North America, and $1.50 per page to overseas destinations. Our fax number is 250 345-6299.
WiFi is free in all villas and upstairs in the Recreation Centre.
All messages will be delivered to your unit. If you are not in your villa, the message will be left on the clip located outside the front door of your villa. Should you wish to be contacted during your stay, the office phone number is 250 345-6341 or toll free at 1 855 345-6341.
Dirt and off-road bikes, ATV’s, snowmobiles and similar equipment are not to be used anywhere on Fairmont property.
Please do not disturb your fellow owners and guests, be considerate and respect their privacy. Our security personnel are instructed to report all excessive noise after 10:00 pm.
Although these small animals are friendly, cute, and very much a part of the Fairmont environment. We urge you not to feed them, or encourage them to come onto your deck or into your Villa. Unfortunately, they create a substantial amount of damage each year to the villas by eating through screens, woodworking, shingles etc.